Complaints
Last updated: [date]
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We want to hear if something has gone wrong. Telling us gives us the chance to put it right.
How to complain
Email [Complaints email] or write to [Registered office address]. Please include your name, how to contact you, what happened and what you would like us to do.
What happens next
- We acknowledge your complaint within [X working days].
- A named person looks into it and may contact you for more information.
- We send you our response within [X working days], or explain why we need longer.
- If you are unhappy with our response, you can ask for it to be reviewed by [a director / senior manager].
Concerns about a child’s safety
A concern about a child’s safety is not a complaint. Please follow our safeguarding guidance.